Maine Behavioral Health Call Policy Training

Auto Enrol

Welcome!

This online training course is intended for Emergency Medical Dispatchers (EMDs).
 
This course introduces EMDs to the Maine Call Receipt Transfer and Assessment Policy, which is designed to support emergency dispatch professionals who are handling mental and behavioral health calls for service.

The course will review the policy components and demonstrate how to use the Behavioral Health Caller - Policy Decision Tree to determine the best pathway for connecting callers to the most appropriate resource. The scenarios provided will allow the student to practice following the Policy Decision Tree; they are not intended to depict every possible outcome. We recognize that each caller and situation is unique and that EMDs must be empowered through policy and education to employ reasonable decision-making for optimal outcomes for patients and callers.

Successful completion of this course by all licensed EMDs in the Center is ONE of FOUR components that are required to facilitate the effective transfer of callers reporting non-emergency mental or behavioral health situations to a resource OTHER THAN a response by public safety professionals. These resources include "9-8-8," which is also known as the Maine Crisis Line.